Customer Care
At YourHabitat, we believe great service is just as important as great products.
Whether you’re tracking an order, need help choosing the right eco-friendly items, or just have a question about our store, we’re here to help.
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How to Reach Us
The fastest way to get in touch is by email:
We respond to all customer messages within 24–48 hours, Monday to Sunday.
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Common Questions
1. Where is my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. If you haven’t received it yet, just send us your order number and we’ll update you.
2. Can I return or exchange a product?
Yes — if your product arrives damaged or you’re not satisfied, contact us within 7 days of delivery. We’ll gladly arrange a replacement or refund, depending on the situation.
We want you to love everything you order from YourHabitat.
3. Do you ship internationally?
We currently ship to selected regions worldwide. Shipping rates and times may vary depending on your location and product availability.
4. What if I made a mistake with my order?
If you entered the wrong address or want to change your order, email us as soon as possible at info@yourhabitat.co.za. If your package hasn’t shipped yet, we’ll fix it immediately.
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Our Promise to You
YourHabitat was built to make sustainable living simple and accessible. Every order you place supports eco-friendly production, less waste, and a cleaner planet.
We value honesty, transparency, and care — both for the planet and for you.
If you ever feel we’ve fallen short, please reach out directly.
We’ll make it right.
📩 Email: info@yourhabitat.co.za
🕐 Support Hours: 24/7 Online Assistance